Saturday, September 14, 2013

Finish line lost a valuable customer

Jen @ finish line  store 664.  Palisades mall gets dunky of the day for not selling a pair of Spider-man slippers at the price on the tag. 

Let me start this review by indicating that the purpose of my trip was to exchange the size of two pair of sneakers that I had  purchased online. 

I decided I was going to keep one pair as is, and exchange the 2nd pair. 

In addition, I saw three tshirts on sale which I was going to purchase. My son gravitated towards the Spider-man slippers. The red tag on the slippers read $4.99, plus an additional 40% off. How could I tell him no ? 

When to make my purchase. The flip flops rang up at $8 and change. I told the rep that the price was incorrect. She said she couldn't match the price on the tag. I asked for the manager. For starters the manager was not pleasant. She was a bit rude. 
She explained to me that a kid might have put the sticker on the wrong shoe. A kid ???? This was the most absurd explanation I have heard.  She said she would not honor the $4.99 price. 
I said ok. Keep your slippers. Keep your tshirts. 
In addition, I am returning the two pairs of sneakers, plus the other four pairs we have purchased over the last months, which include man sneakers (my hubby), retailing over $150. So, for $4.99, finish line now lost over $600 plus a loyal customer.